Privacy Policy

At servicepros.tech ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (servicepros.tech), use our services, or interact with our automated systems (including AI voice and text assistants).

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically during your use of our platform.

A. Information You Provide to Us

• Contact Information: Name, email address, phone number, mailing address, and business name.
• Business Details: Industry category (e.g., HVAC, plumbing, roofing), current business operational challenges, and website URLs.
• Payment Details: Financial account information, billing address, and transaction details (processed securely via our third-party processor, Stripe).
• Communication Records: Audio recordings and transcriptions of conversations with our 24/7 AI voice receptionists, SMS message history, and email correspondences.

B. Information Collected Automatically

• Usage & Device Data: IP addresses, browser types, operating systems, referring URLs, device identifiers, and page viewing statistics.
• Cookies & Tracking: We use cookies, web beacons, and similar tracking technologies to analyze site traffic and optimize page speed performance.

2. How We Use Your Information

We use the collected information for standard business purposes, including:

• To deploy, calibrate, and monitor your custom web solutions, review boosters, and AI answering services.
• To process payments, manage subscriptions, and send billing invoices via Stripe.
• To route incoming service leads to your designated CRM databases (e.g., ServiceTitan, Jobber).
• To communicate with you regarding service updates, security alerts, and system support.
• To train and refine your custom conversational AI voice trunks (using call recordings for calibration).
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share information with trusted third-party service providers who assist us in operating our business and delivering services, including payment processors (Stripe) and communication gateways (Twilio).

4. Security of Your Data

We implement industry-standard technical and organizational security measures to protect your personal and business data. However, please be aware that no transmission of data over the internet or wireless network can be guaranteed 100% secure. You provide your information at your own risk.

5. Your Rights and Choices

• Email Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
• SMS Opt-Out: You can opt-out of receiving text messages from us by replying "STOP" to any text message received.
• Data Access and Deletion: You may request access to, correction of, or deletion of the personal information we hold about you by emailing hello@servicepros.tech.

6. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: hello@servicepros.tech
Phone: (972) 362-5005
Address: 539 W Commerce St., Unit 7650, Dallas, TX 75208